FamGo Passenger Privacy Policy

Depending on the features you use, FamGo handles account and profile information, phone-number authentication data, trip requests and trip history, pickup and drop-off addresses and coordinates, saved places, support and safety communications, notification tokens, and wallet or payment-related records when you use those features.

The application uses Firebase services, including Firebase Authentication, Firebase Realtime Database, Firebase Cloud Messaging, and Firebase Crashlytics. These services process information as necessary to provide authentication, data storage, notifications, and diagnostic reporting.

We use information to authenticate you, provide and improve rides and related services, match and coordinate trips, provide support and safety assistance, send service notifications, prevent fraud and protect the service, and meet applicable legal obligations.

We share information with service providers that support FamGo, including Firebase services described above, and with other users only when needed to provide a requested service. For example, Passenger and Driver trip participants receive the trip and contact information necessary to coordinate that trip. We may also disclose information when required by law or to protect users, FamGo, or the public.

Passenger and Driver request location access for trip-related features. Driver availability and trip operations may use location while the driver is using those features. You can manage device permissions in your device settings. Push notifications are used for service and trip updates. Crash reports and diagnostics help us investigate reliability and security issues.

We retain information for as long as needed to provide services and for legitimate business, safety, fraud-prevention, accounting, legal, or regulatory purposes. Where an account-deletion request is fulfilled, we delete personal information eligible for deletion and retain only information that must be kept for those legitimate purposes. Passenger and Driver deletion requests are described on the public pages linked below.

Request deletion of your FamGo Passenger account.

FamGo uses administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure.

For privacy questions or to exercise a privacy request, email [email protected]. Please identify the FamGo application and do not send passwords, one-time codes, or payment credentials by email.